On Saturday the 8th of August 2020 a first wave of phishing emails were sent out claiming to be from “SBB EasyRide”. We detected the scam within a few hours based on customer feedback.
As a result, we immediately initiated various steps in parallel:
The reported phishing website no longer works 😎
Important note:
There is/was no data breach at SwissPass or FAIRTIQ. There were multiple customers that wrote us who are neither registered with SBB/Swisspass nor with FAIRTIQ.
A Second wave of phishing emails has been sent out on 13th of August 2020.
Some awareness-raising measure are currently being worked on together with SBB/SwissPass:
“Phishing” describes a maliciously intended attempt to trick people into entering valuable information like passwords or credit card data into a fake web interface. Oftentimes phishing messages try to gain the receiver’s trust by mentioning company names or events the user is used to. The, typically unsolicited, message itself usually states that some action by the user is needed (like a problem with an account, a claim for a refund, etc.). And not surprisingly, the action is only one click of a link and a login away. Note that FAIRTIQ will never do this.With the user’s trust, the urge to act and the simplicity to take that measure, fraudsters are unfortunately all too often successful.
In the section below this one, we detail some of the things we have in place to help keep you safe — but you also have a role to play. Here are the most important things to remember.