Punctual bus services are always at or near the top of passengers’ wishlist. The last few years have witnessed considerable investment in dedicated bus infrastructure to improve bus service running times. What else can be done to fully leverage this investment, to improve both speed and reliability of all bus services?  

Passes or travel cards were invented to reward volume riders and facilitate budgeting for customers, operators and agencies. Many transport systems had already experienced the erosion of pass sales in recent years and the pandemic made it even worse. As flexible work patterns live on past the pandemic, more customers, operators and agencies will look for alternatives to passes. What if transport could be a postpaid experience like a utility?   

Checking in too late, checking out too early, faked location data and bogus personal details: these are a few of the ticket fraud scenarios that could play out on the FAIRTIQ app. They rarely succeed, since the FAIRTIQ app comes equipped with tools to manage and prevent fare evasion.  

Urban mobility is changing and FAIRTIQ is part of the change. What do we want the future of public transport to look like? A series presented by UITP (International Association of Public Transport) and produced by BBC StoryWorks Commercial Productions.