Did you know that the vast majority of trips made with FAIRTIQ are calculated correctly? I am always impressed by this reliability, which showcases the excellent work of our technical team.
However, this also means that a small portion of trips requires human assistance. That’s where we, the customer service team, come in. We have the rewarding task of ensuring that you are satisfied with our service. At FAIRTIQ, we love our users and do everything to make them happy.
My name is Julian and I am FAIRTIQ’s Customer Care Coordinator. Let me share a few handy hints with you.
Together, we are the eyes and ears of the company. When you send us an idea on how to improve FAIRTIQ, we pass it on directly to our product team. If you have encountered a bug, we report it to our tech team.
This is why we value your feedback so highly. Because we never want to let you down, we offer you these guarantees:
In short, we work to make sure that FAIRTIQ is… FAIR!
“FAIRTIQ is the best app that I know. When I report a problem, I have never seen a company reacting so fast. I highly recommend it to everyone”
“This app has a bright future. Easy to use, accurate and so practical. Plus, their customer service is so efficient”
“Dear Madam or Sir, the way your processed my request is great and completely unexpected. It really wasn't about the money, it was about the system. You answered me professionally and helpfully. You show customer friendliness and very exemplary entrepreneurial behaviour. Many thanks and congratulations - keep up the good work!”
You will find most answers in our Help Centre. You can contact us through your FAIRTIQ app or via the contact forms in the Help Centre. We look forward to hearing from you.