Did you know that more than 99.5% of all journeys made on FAIRTIQ are correctly calculated? I personally think that is a really high accuracy rate. It is proof of our app’s reliability and the amazing work of our tech team.
But it also means that 0.5% of the journeys require some human help. This is what we, the Customer Care team, do. We have the satisfying task of making sure that you are satisfied with our service. At FAIRTIQ, we care about our users and are happy to go the extra mile to make sure you are happy, too.
My name is Julian and I am FAIRTIQ’s Customer Care Coordinator. Let me share a few handy hints with you.
Together, we are the eyes and ears of the company. When you send us an idea on how to improve FAIRTIQ, we pass it on directly to our product team. If you have encountered a bug, we report it to our tech team.
This is why we value your feedback so highly. Because we never want to let you down, we offer you these guarantees:
In short, we work to make sure that FAIRTIQ is… FAIR!
We recently read some of your feedback. Thank you! You’ve made us very happy.
“FAIRTIQ is the best app that I know. When I report a problem, I have never seen a company reacting so fast. I highly recommend it to everyone”
“This app has a bright future. Easy to use, accurate and so practical. Plus, their customer service is so efficient”
“Dear Madam or Sir, the way your processed my request is great and completely unexpected. It really wasn't about the money, it was about the system. You answered me professionally and helpfully. You show customer friendliness and very exemplary entrepreneurial behaviour. Many thanks and congratulations - keep up the good work!”
You will find most answers on our FAQ. If you don’t, please contact us using the link below. We look forward to hearing from you.