Did you know that the vast majority of trips made with FAIRTIQ are calculated correctly? I am always impressed by this reliability, which showcases the excellent work of our technical team.
However, this also means that a small portion of trips requires human assistance. That’s where we, the customer service team, come in. We have the rewarding task of ensuring that you are satisfied with our service. At FAIRTIQ, we love our users and do everything to make them happy.
Let me tell you more about us
My name is Julian and I am FAIRTIQ’s Customer Care Coordinator. Let me share a few handy hints with you.
- When you report an issue with a journey you have taken, your request is sent directly to our partners, the public transport operators. They are best placed to answer your questions as they know their network and fares inside and out.
- All other questions are answered by the FAIRTIQ team: Vivenne, Livia, Léonie, Deborah, Lynn, Corina, Jade, Rapha et their colleagues. I am so lucky to work with brilliant people like them! They are not only young and dynamic but they also speak German, French, English, Dutch and Italian, and are committed to handling all customer queries promptly and professionally. Did you know that they are also studying part-time? Working for us allows them to finance their studies and our flexible conditions mean that they can work from home, too.
FAIRTIQ’s eyes and ears
Together, we are the eyes and ears of the company. When you send us an idea on how to improve FAIRTIQ, we pass it on directly to our product team. If you have encountered a bug, we report it to our tech team.
This is why we value your feedback so highly. Because we never want to let you down, we offer you these guarantees:
- We answer every single question.
- We find a solution to every single problem.
- We aim to answer within 2 business days.
- We are always friendly & easy-going.
In short, we work to make sure that FAIRTIQ is… FAIR!
We recently read some of your feedback. Thank you! You’ve made us very happy.
“FAIRTIQ is the best app that I know. When I report a problem, I have never seen a company reacting so fast. I highly recommend it to everyone”
“This app has a bright future. Easy to use, accurate and so practical. Plus, their customer service is so efficient”
“Dear Madam or Sir, the way your processed my request is great and completely unexpected. It really wasn't about the money, it was about the system. You answered me professionally and helpfully. You show customer friendliness and very exemplary entrepreneurial behaviour. Many thanks and congratulations - keep up the good work!”
Do you have any questions?
You will find most answers in our Help Centre. You can contact us through your FAIRTIQ app or via the contact forms in the Help Centre. We look forward to hearing from you.
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