Since the outbreak of the coronavirus pandemic, the percentage of travellers using public transport has fallen by around one third; in many European cities, the number of travellers has shrunk by as much as 95%. The sector is now in crisis mode.
In this white paper, we provide public transport operators with an overview of how the coronavirus pandemic is reshaping user needs. We also identify the existing sociological megatrends which the crisis could accelerate, and document some of the innovative approaches that some public transport providers have already adopted. We provide tips on how they can bring their product and service portfolios into line with corona-triggered developments and behavioural changes and how FAIRTIQ can help.