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    Trust Hub - Legal & compliance

    At FAIRTIQ, we take data security and privacy seriously.

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    Why data?

    Calculating public transport trips using data provided by your mobile phone is central to FAIRTIQ’s solution. In other words, FAIRTIQ cannot function without your location data, for example. To provide the service, additional data categories are also required.

    As a principle, FAIRTIQ only processes personal data if it contributes to the service we offer you, the user. For example, to comply with national ticketing standards, FAIRTIQ needs to personalise the ticket, requiring only the necessary data for this purpose. All personal data is securely stored by FAIRTIQ.

    Our commitment to FAIRTIQ users

    At FAIRTIQ, we strive to be fair, transparent, and collaborative with our app users regarding their data. We are continuously working to raise our standards even more. We comply with the EU General Data Protection Regulation (GDPR) and all applicable local data protection laws.

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    Regular GDPR compliance audits

    Our GDPR compliance is regularly audited by external experts according to the ISAE 3000 audit standard.

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    Information security certification

    ISO/IEC 27001:2013 is an industry-recognised information security certification that focuses on the implementation of an information security management system (ISMS) and security risk management processes. FAIRTIQ has been ISO 27001:2013 certified since 2023.

    Download the certificate
    FAIRTIQ ISO certification 2-1
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    As much as necessary, but as little as possible.

     

    FAIRTIQ records only the data necessary to offer our core services: correctly calculating your public transport journey, providing you with a valid ticket, settling journeys, preventing service abuse, and answering customer care requests. For additional purposes, such as service improvement or providing relevant information, we do not collect extra data.

    As long as necessary, but as short as possible.

     

    We store data only as long as there is a legitimate purpose and delete it as soon as that purpose is fulfilled. 

    For example, journey data is generally only retained as long as users have the opportunity to reach out to our customer service if they have any queries about a journey (customer care period) and is then anonymised. 

    Find out more about how we protect your data

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    App Privacy Notice

    Your privacy and our transparency on data processing are of utmost importance to us. Find out how we process and safeguard your data when using our mobile app.

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    Web Privacy Policy

    We also prioritise the protection of your data when you visit our website. Check our web privacy notice to learn more about how we handle your information online.

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    General Terms & Conditions

    Explore our general terms and conditions for using the FAIRTIQ app to understand our commitments and yours when using our services.

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